1. General Information
Artisan Lamp is committed to delivering your purchases efficiently. This shipping and return policy is applicable to all orders for delivery within Canada.
2. Shipping Methods and Costs
- Order processing time: 1-2 business days (excluding weekends and holidays)
- Shipping time : Continental United States: 3-7 business days (depending on the logistics method)6.
- International shipping: 15-60 days (sea freight) or faster options (such as air freight)
3. Processing and Delivery
- Standard processing times apply.
- You can find the lead times per type of product you are ordering on the product page.
- If ordering multiple items, the longest lead time is the lead time for the full order.
- Orders will always be processed and shipped as the full and complete order.
- We cannot do fast shipping of hardware or bulbs for international orders.
- If there is a delay, we will do our best to reach out to you.
4. Tracking Your Order
- Tracking information will be provided once the order is shipped.
5. Returns and Exchanges
- Returns and exchanges must be done within 30 days to ensure a full refund on taxes paid.
- A 15% restocking fee may be applied to returns processed after 30 days to cover taxes paid.
- Exchanges must be of similar or lesser value; exceptions will be reviewed on a case-by-case basis.
- Returns must be authorized.
- Please use the returns and exchanges form here to start that process if necessary.
7. Contact Us
For any questions regarding our shipping and return policies, please contact us at [email protected]